Ali Health released the “Super Pharmacy 1.0†standard on the second anniversary of the establishment of the big pharmacy, namely “Global Search, Big Data Selection, Sampling Inspection, Whole Link Monitoring, Drug Traceability and All-weather Service for Licensed Pharmacistsâ€. Process. At the same time, Ali Health also published a set of data. As of September 2018, Ali Health Pharmacy has launched more than 12,000 products from 15 countries and regions, covering OTC drugs, health care, adult products, medical equipment, contact lenses, beauty care, maternal and child maternity, etc. A variety of types, a total of 140 million visits, service over 23 million times, covering 34 provinces and more than 300 cities in China. The customer service team has more than 2,000 people, 95% of whom are licensed pharmacists. Behind the double growth in customer satisfaction and performance, it is supported by a standard system called “Super Pharmacy 1.0†by Ali Health. Liu Henghao, head of the Ali Health Pharmacy, believes that “all and safe†is the key to a pharmacy service to the consumer, and the six operational processes of the “Super Pharmacy 1.0†standard are essential to ensure full security. In terms of “safetyâ€, Ali Health Pharmacy provides professional licensed pharmacists online in addition to strict implementation of standardized procedures such as “incoming identity verification, whole library shading management, transparent laboratory sampling, expiration management, and double-repetitionâ€. Consulting and retrospective code verification two major features of the service. According to Zhang Yaoru, the person in charge of Ali Health Pharmacy Customer Service, more than 95% of the customer service teams that provide online medication consultation for users are licensed pharmacists with rich experience in pharmacy. In order to enhance the user experience, Ali Health Pharmacy has also opened a 24-hour one-on-one exclusive service for more than 10,000 old pharmacy users to meet their all-weather health consultation needs. Ali Health CEO Shen Difan Binding the “code-safe†traceability information to the medical e-commerce order to provide users with drug verification services is another feature of Ali Health Pharmacy. The reporter bought a box of medicine for treating sore throat in the Ali Health Pharmacy. After the order is placed, you can find the “code on the heart†button under the purchased medicine. After clicking, you can display the traceability code information of the medicine. After purchasing the medicine, the consumer can compare the received medicine box with the trace code information on the order to confirm the “buy and get the incomeâ€, avoid the problem of the medicine being transferred during the logistics process, and use the mobile phone Taobao, Alipay and Ali Health App to scan. After the code, you can also learn more about the drug. "Ali Health Pharmacy has achieved today's results, which is to provide users with a high-quality, deterministic consumer experience." Ali Health Executive Director, General Manager of the Pharmaceutical Division Wang Qiang said that the future big pharmacy will also be with Alibaba Other business cooperation within the Group's ecology seeks to explore new products, new categories and new service models to meet the health needs of consumers throughout the day. Ali Health Executive Director, General Manager of the Pharmaceutical Division Wang Qiang Tmall president Jing Jie also believes: "In the next five years, health will redefine what is ideal life." He said that Ali Health has accumulated products and operational capabilities in the health field in the past few years, such as online search for drug information online. Medicine Alliance. Allowing consumers to quickly find the right health products and services for them requires both powerful computing skills and keen insight. YT-H706 YT-H706 Shenzhen Sunshine Technology Co.,Ltd , https://www.shenzhenyatwin.com
